RetroCube has created this refund policy to describe the circumstances when RetroCube will issue a refund, the process for claiming a refund against an order and the liabilities of RetroCube related to a transaction ending in a refund claim. By registering for any of RetroCube services, you are stating that you have read and accept all of the terms and conditions outlined in this refund policy.
Coverage & Scope
This refund policy covers the treatment of refunds by RetroCube and/or a website owned and operated by RetroCube.
This refund policy does not apply to the practices of companies that RetroCube does not own or control, or of persons that RetroCube does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which RetroCube’ website link.
Filing a complaint
RetroCube believes that every project starts with a finished project in mind. Therefore, all possible attempts of amicably working out a mutually acceptable solution should be a priority in case of an unsatisfactory service. Refund is a last resort that may be taken when things are absolutely not working out. Ultimately, our goal is to a reach a mutually satisfactory solution. If you are unsatisfied for any reason that has caused you to think about filing a refund claim, please a few minutes to write to us at dispute (at) retrocube.ae to initiate a dialog before requesting a refund.
Refund claims should only be filed if we are unable to come to a mutually satisfactory solution.
Eligibility for refund
RetroCube takes every project very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal. However, if the client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy related to each service.
Full refund if the project has not started. Every application programming project has its own agreement. In case there is no agreement and explicit mention of refund policy, the following delivery policy will be applicable.
Partial refund will be issued as per the discretion of the service provider if the project has not been completed as per the delivery policy and agreed upon contract. This will be calculated as per the proportion of the project completed by RetroCube and the proportion that is left to be completed as per the pre-defined scope of the project.
Full refund if the programmer / designer / content writer / SEO expert (or any other resource / staff) has not started the project.
Proportionate amount will be refunded if the client decides to cancel the order at any point of time.
No refund will be provided for the days the resource has already worked. If client is not satisfied with the work at any point of time, he must immediately notify our Project Manager and ask for commitments towards discounts for the work loss. Any such negotiation at a later date will not be acceptable.
Applicability of the Delivery Policy
Please note that RetroCube’ delivery commitment is subject to:
Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear.
Timely communication from the client: RetroCube is not bound to respect the Refund Policy, if required information for successful completion of the project is not communicated to us in a timely manner. Any delay or failure of the project arising out of such situations cannot be attributed to RetroCube.
Completeness of information provided by the client: If the information provided to RetroCube is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, RetroCube is not bound to maintain its delivery and /or refund commitments.
RetroCube will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
RetroCube’ liability is limited to the value of the portion of the project (as per RetroCube’ proposal) which stands incomplete at any given point of time. At any point of time, RetroCube cannot be held responsible for losses arising out of the services delivered / not delivered or the delay in the same. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to RetroCube in writing.
Processing of Refunds
Refunds will be processed and mailed within 5 business days of the cancellation date and will be made using the same method of payment as the original (refund by check or refund to credit card).